Last Updated: 2025-01-15
TactDoc prioritizes customer satisfaction. We operate a fair refund policy for Pro subscriptions.
TactDoc operates an automatic refund system for unused subscriptions.
If you have not used any Pro features (uploading over 50 pages, sending over 100 chat messages) within 7 days of subscription, you will automatically receive a full refund.
Refunds are available if the following conditions are met:
If you do not qualify for automatic refund but wish to request one:
If you have actively used Pro features (uploaded over 50 pages or sent over 100 chat messages), refunds are not available. However, issues caused by service errors will be reviewed separately.
After refund approval, the refund will be completed within 3-7 business days depending on your payment method. You will receive an email confirmation when the refund is complete.
For refund-related inquiries, please contact us at: support@tactdoc.xyz